Coaching and The Digital Era-Part Three


What We Debate

In “Coaching and The Digital Era, Part One and Two, we discussed some thoughts on how executive coaches can prepare their clients for the Digital Era. In this last of the series we take a look at competencies and skills.

Determining what competencies and skills may need to be added or further developed for people in leadership roles to be successful in the Digital Era has been a topic of debate for several years now. The responses from various sources range from “no change necessary” to moving abilities higher on the scale of importance to leadership success. Some seem obvious, such as communication skills being further developed and conflict management skills moving higher in importance. Some seem counter productive, such as “ability to do extreme multitasking” and others suggest that one can be a great leader in the Digital Era without being technical or needing a degree in computer science. Another line of thought stated that a Digital Era leader would need to know which of the digital strategies and tools are relevant to their business model.

What We Know-Act Now

We need to increase our awareness and skills, while being able to appropriately filter information. Ultimately it may be the ability to delegate, to push responsibility, accountability and decision-making further out in the organization. How quickly this happens will depend on the current culture and the willingness of the senior decision makers to commit to the change.

Preparing For The Future

What are the implications for coaches in all of this? We need to best serve our clients by focusing on the skills that will carry them through most situations and remain resilient. Creating a framework for behavioural and interpersonal skill development that can be customized according to a clients need is perhaps more helpful than working with a set product or method. A set product or method can be helpful at certain times to quickly resolve some immediate issues. For long-term benefit pay attention to what this client needs for the future. Products and methods eventually saturate the market and lose their effectiveness as a competitive advantage. Flexible skill development offers agility, adaptability, alignment and laughability [Eileen McDargh defines resilience this way] and resilience is both an individual and organizational imperative.

Is Resilience That Important?

Yes! Resilience is important as it is widely recognized as being critical to remaining able to handle change. One note from working and researching in the change field for a long time is that people transition through change at different speeds and often may appear to move to new beginnings. Then suddenly slide back to the neutral zone or to the behaviours prior to the change. This may be because more change happens when they are still figuring out how to handle existing change. The effort required to learn something new or the glitches that come along with a new system or process is frustrating and demotivating. Additionally, the influence of those around us affects how we view the current state. A state of confusion, feeling anxious, unsure and frustrated can only be tolerated for so long. The stronger our resilience, the better able we are to handle what comes along.

Filters and Focus

Connecting the dots between coaching, technology, and leadership asks that we look beyond the obvious, that we look outside a narrow focus of attention, but that we do so using appropriate filters and the ability to know when to move ahead given the information on hand. Connecting the dots in general helps us look forward to prepare for what will challenge us next, for the opportunities that may not be obvious right now, and as a coach, to help us offer longer term benefits to our clients. Focus on what will create the longest lasting results, the ripple effect, rather than the quick fix. Your clients deserve this and so do you as a coach.

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